1. I'd like to give you a situation and ask you to act it out. You are planning on going on a trip. Call a travel agency and ask three or four questions about the trip you want to go on.

- Hello, I’m calling because I want to know about package trips, and I’d like to ask a few questions.
- I would like to go to Da Nang this weekend. What kinds of package trips do you have available?
- Can you tell me how much they are? Are meals and accommodation included?
- Are there any additional fees that I should know about?
- How do I make a reservation? Do I need to pay a deposit?
- Can you recommend anything? Is there a website I can see? Is there a website I can see?
- Can you give me directions to your office?
- I wonder if there are any promotions. Call me as soon as possible, please. Thank you.

2. I'm sorry, but there is a problem that I need you to resolve. You have booked a non-refundable plane ticket. However, something has happened that prevents you from going next week. Call a travel agent, explain the situation and offer two or three alternatives to resolve the problem.

- Hello, I’m calling because there is a problem with my trip, and I’d like to ask a few questions.
- I booked a non-refundable plane ticket for next week but unfortunately something unexpected has happened, and I won’t be able to travel as planned.
- One option is to change the travel date to a later time. Could you check if it’s possible to reschedule the flight, even if there is a fee?
- Another option is to transfer the ticket to another person, if the airline allows name changes. Could you let me know if that is possible?
- Or, if there are no other solutions, maybe I could receive a travel voucher that I can use for a future.
- Please let me know which option is available. Call me as soon as possible, please. Thank you.

3. I also like traveling. Please ask me three or four questions about a trip I took

- Hello, I heard that you like traveling and I’d like to ask a few questions.
- Where did you go on your trip, and what made you choose that place?
- What activities or places did you enjoy the most during the trip?
- Did you go traveling alone, or did you go with friends or family? How was the experience with them?
- Why do you like traveling? Do you find a great deal, see something interesting?
- Thank you for your answer.

4. There are times when something out of the ordinary happens while traveling. I wonder if you have ever experienced anything surprising, unexpected or unusual during a trip. Start by telling when and where you were traveling, and then, give me all the details about what it was that made it so unforgettable.

- I remember having a terrible experience when travelling.
- I went to a seafood restaurant near the beach with my friends. We chose a small restaurant near our university. The restaurant looked sketchy, but we still decided to get in.
- I think I ate something that went bad. My stomach was upset. I had to go to the bathroom over and over again.
- I went to the drug store and got some medicine. I took some medicine to feel better.
- Since then, I have tried to be more careful when eating something.