1. I'd like to give you a situation and ask you to act it out. You have arrived in a new city and you're trying to find a hotel for the night. Go to the reception desk of the hotel. Describe the room you want and ask three or four questions to get information about what is available.

- Hello, I would like to stay at this hotel for 2 nights.
- I would like a single room with a view of the beach. What kinds of rooms do you have available?
- Could you tell me about the service? For example, is breakfast included and is there Wi-Fi.
- Can you tell me how much it is? Are there any additional fees I should know about?
- Can you recommend anything? Is there a website I can see?
- I wonder if there are any promotions. Thank you.

2. I'm sorry, but there is a problem that I need you to resolve. You've learned that there are no rooms available at this hotel. Call your travel companions to let them know about the situation. Leave a message to describe the situation and propose some alternatives to the problem.

- Hello. I have some bad news. I just talked to the receptionist at the hotel and they told me that there are no rooms available.
- What do you think if we go next week or another time? Can you tell me what you think?
- One option is that we could stay another hotel nearby. I can check online to see which hotels have rooms available.
- Another option is to ask if the hotel has a waiting list or if any cancellations tonight.
- If none of the options work, we may have to split up and stay at two smaller hotels overnight, and meet up tomorrow morning.
- I hope we can find a good solution quickly. Call me as soon as possible, please. Thanks

3. Think about a time when your travel plans did not work out as expected. What happened? Tell me all about the circumstances, what you and the others did, and how the situation was finally resolved.

- I remember one time when my travel plans didn’t go as expected.
- I had just arrived in a new city with some friends and we planned to stay at a hotel for two nights.
- However, when we got there, we found out that the hotel was fully booked and there were no available rooms. We felt a bit stressed because we didn’t have a place to stay.
- We quickly started looking for alternatives. I checked online and found a couple of nearby hotels that had rooms available. My friends called a few places to compare prices and options.
- In the end, we split into two small hotels for the night because one hotel didn’t have enough rooms for all of us. We planned to meet the next morning to continue our trip together
- This experience taught me to always book hotels in advance.