1. I’d like to give you a situation and ask you to act it out. You are at a clothing store and need to get some clothes. Ask three or four questions about the clothes you would like to buy.

- Hello, I’m looking for some clothes at your store, and I’d like to ask a few questions.
- I would like to buy a new shirts. What kind of shirts do you have available? Do you have casual shirts, dress shirts, or T-shirts?
- Can you give me details about the size of that shirt?
- I’d like something simple, maybe blue or black. What colors are available?
- Can you tell me how much it is?
- Can you recommend anything? Is there a website I can see?
- I wonder if there are any promotions. Call me as soon as possible, please. Thank you.

2. I'm sorry, but there is a problem that I need you to resolve. The clothes you have ordered have arrived, but one of the shirts has a problem. Call the clothing store and explain the problem. Give two to three alternatives to solve the problem.

- Hello, I’m calling because I just received some shirts I ordered, but there’s a problem with it.
- One of those shirts were too small for me. I checked the label, and it looks like the wrong size was sent to me.
- I can’t wear it at all, so I need some help. Here are a few options that might work. I would like to return the shirt and get a full refund, or you can replace it with a large one.
- Please let me know which option you prefer. I hope we can resolve this quickly.
- Call me as soon as possible, please. Thank you.

3. Have you ever been unhappy with something that you had bought or some service you had received? What was the problem? How did you deal with the situation? Tell me everything in detail.

- I remember buying a shirt online at a local store last month.
- When it arrived, I realized that one of the shirts was the wrong size. It was too small, and I couldn’t wear it at all.
- I contacted the store right away and explained the situation. They asked me to send the order number and the problem with the shirt.
- After checking, they apologized and offered me two options: I could return the shirt and get a full refund, or replaced with a large one. I agreed to replace it with a large one.
- A few days later, I received the new shirt in perfect condition.
- The issue was resolved smoothly, which made me feel more confident about shopping online.