1. Tell me about the banks in your country. What do they typically look like? Where are they usually located?

- There are many banks in my country, and you can find them everywhere, from small towns in the countryside to big cities. In cities, banks are usually located on busy streets with a lot of foot traffic, near shopping areas or office buildings, so they are easy to reach.
- Most banks are large, modern buildings. They are often painted with bright colors on the outside and the inside is warm, with good lighting, comfortable chairs.
- People usually go to banks to do different things. They can open a new account, close an old account, deposit or withdraw money, transfer money to other people.
- Outside most banks, there are ATMs where people can withdraw or deposit money quickly, even when the bank is closed.
- Banks are an important role in daily life. They are not only places to manage money but also places where people go to get help with financial problems or advice.

2. Tell me about what goes on when you visit the bank. What do you do from the moment you walk in until you walk out?

- When I go to the bank, the first thing I do is take a number at the entrance or tell the staff what I need. Then, I sit in the waiting area until my number is called.
- When my number is called, I go to the counter and explain what I need. For example, I might want to withdraw money, deposit money, or update my account. The staff helps me and answers any questions I have.
- After the staff finishes, I always double-check the money or the information to make sure everything is correct. Then, I thank the staff, take my documents, and leave the bank.
- Now, I also try to use online banking when possible. It’s faster and sometimes I don’t even need to go to the bank.

3. Banks have definitely changed over time. Tell me about a bank you remember from your childhood. What did the bank look like? How was it different from banks today?

- In the past, banks in my country were small and simple, and the rooms were often hot and crowded. People had to fill out many forms by hand and explain everything in person. Online money transfers were not possible. Transactions usually took a long time.
- Today, banks are large and modern, with air-conditioned and comfortable rooms. Most forms can be completed on a computer, and customers can chat with staff online. Mobile banking allows people to transfer money anytime. Thanks to the Internet, transactions are now completed in just a few minutes.

4. Sometimes, problems can occur when you are at the bank. Tell me about a problem you had that involved your bank. Maybe the bank was closed or perhaps the bank might have made some kind of mistake. Tell me how you dealt with that problem.

- I remember going to the bank to withdraw some money.
- When I came there, the teller told me that there was an issue with my account, and I couldn’t take any cash. I felt stressed because I needed the money urgently.
- I asked the teller to explain the problem, and she quickly called the bank manager.
- After about 30 minutes, the problem was solved, and I was able to withdraw my money.
- I learned that it’s important to check your account balance and my bank notifications.